Terms of service
Heliora – Terms and Conditions
Welcome to Heliora. These Terms and Conditions ("Terms") apply to all purchases made on our website, www.helioraskin.com. By placing an order, you agree to these Terms, so please read them carefully.
1. General Conditions
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By using our website, you confirm that you are legally capable of entering into binding contracts.
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Heliora reserves the right to refuse service to anyone for any reason at any time.
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We may update or change these Terms at any time without prior notice.
2. Product Availability & Descriptions
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All products are subject to availability. We reserve the right to discontinue any product at any time.
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While we strive for accuracy in all product descriptions, and images, we cannot guarantee that your device will display them perfectly.
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It is your responsibility to read the full product details before placing an order.
3. Pricing and Payment
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All prices are listed in regional currency and are inclusive/exclusive of applicable taxes (clarify as per your region).
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Payments must be made in full at checkout using the payment methods provided on our site.
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We reserve the right to change prices at any time without prior notice.
4. Order Accuracy & Modifications
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We do not accept refunds or returns for incorrectly placed orders. Please review all information before confirming your purchase.
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Orders may be modified before they are shipped, but once processed and shipped, changes are no longer possible.
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We do not offer refunds for a change of mind.
6. Shipping & Delays
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We offer international shipping. Delivery times vary depending on location and external factors.
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Refunds for shipping delays are only available 30 days after the order is placed.
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Heliora is not responsible for delays due to customs, carrier issues, or other unforeseen logistics problems.
7. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of delivery with clear photos and your order number.
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Upon verification, we may offer a replacement or store credit at our discretion.
8. Intellectual Property
All materials on our site, including product designs, logos, text, images, and other content, are the property of Heliora. Any unauthorized use, reproduction, or distribution is strictly prohibited.
9. User Conduct
You agree not to:
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Misuse the website or place fraudulent orders
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Transmit viruses or harmful code
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Violate any applicable laws or regulations in connection with your use of the Site
10. Liability Disclaimer
Heliora is not responsible for any indirect or consequential losses, including but not limited to loss of data, profit, or business opportunities, arising from the use of our Site or products.
11. Governing Law
These Terms are governed by the laws of United states of America and Australia, and any disputes shall be resolved exclusively in the courts of that jurisdiction.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
