Refund policy

Heliora Return & Refund Policy

At Heliora, we take pride in providing quality products and excellent service. Please read the following policy carefully before placing your order.

Order Modifications

If you need to make changes to your order (e.g., address correction or item modification), please contact us immediately after placing the order. We are happy to assist before the order is shipped.

Note: Once an order has been shipped, we cannot modify or cancel it.

Incorrectly Placed Orders

We do not accept refunds or returns for orders placed incorrectly by the customer. Please double-check your order details before checkout.

Change of Mind

We are unable to cancel or refund any order due to a change of mind. All sales are considered final once placed.

Shipping Delays

We understand that waiting can be frustrating. However, as we rely on international carriers, unforeseen logistic delays may occur that are beyond our control.

We cannot issue refunds for shipping delays until 30 days after your order is placed. We appreciate your patience and understanding as your order makes its way to you.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the item. We will resolve the issue as quickly as possible.

90-Day Money Back Guarantee

We offer a 90-day money back guarantee on all eligible products.
To qualify:

  • The item must be unopened,

  • Unused,

  • And returned in its original packaging.

Once we receive and inspect the item, a refund will be processed to your original payment method.

Note: Items that have been opened, used, damaged by the customer, or are missing original packaging do not qualify for this guarantee.

If you have questions about your order or this policy, please reach out to our customer support team at info@helioraskin.com

Thank you for shopping with Heliora!